James Holmes serves as the Global Director of Service Excellence at Smurfit Kappa, a leading player in the paper-based packaging industry. With over 45,000 employees across 34 countries and a robust sales revenue exceeding €8 billion, Smurfit Kappa is committed to innovation and sustainability in...
James Holmes serves as the Global Director of Service Excellence at Smurfit Kappa, a leading player in the paper-based packaging industry. With over 45,000 employees across 34 countries and a robust sales revenue exceeding €8 billion, Smurfit Kappa is committed to innovation and sustainability in packaging solutions. In his current role, James leverages his extensive expertise in IT management and project management to drive continuous improvement initiatives across the organization. His analytical approach enables him to develop integrated technological solutions that enhance operational efficiency, particularly in the realms of ERP, product traceability, and Overall Equipment Effectiveness (OEE) systems.
James is at the forefront of several key projects aimed at optimizing business processes within the FMCG manufacturing environment. By implementing advanced CRM systems and leveraging data analytics, he ensures that the company not only meets but exceeds customer expectations. His resourcefulness and logical problem-solving skills empower cross-functional teams to navigate complex challenges and deliver transformative results.
In addition to his technical acumen, James is adept at fostering collaboration and driving business transformation initiatives that align with Smurfit Kappa's strategic goals. His commitment to supply chain excellence and continuous improvement positions him as a pivotal figure in enhancing the company's competitive edge in the global market. Through his leadership, Smurfit Kappa continues to set benchmarks in service excellence, ensuring that the organization remains agile and responsive to the evolving needs of its customers and the industry at large.
