Jahre Zugbi currently serves as a Product Owner at Duke Energy Corporation, where he plays a pivotal role in enhancing the Landlord SEW (Service Experience Workflow) experience. With over 17 years of experience in product and project management, Jahre has honed his expertise in creating,...
Jahre Zugbi currently serves as a Product Owner at Duke Energy Corporation, where he plays a pivotal role in enhancing the Landlord SEW (Service Experience Workflow) experience. With over 17 years of experience in product and project management, Jahre has honed his expertise in creating, analyzing, and redesigning business processes that drive operational efficiency and customer satisfaction. His bilingual proficiency in English and Spanish allows him to engage effectively with diverse stakeholders, ensuring that the needs of all customers are met.
At Duke Energy, Jahre is responsible for leading key initiatives that focus on optimizing the customer journey for landlords, a critical segment in the utility sector. His strategic approach involves leveraging advanced SAP products and tools, including SAP IS-U, to streamline processes and improve service delivery. By implementing innovative marketing strategies, including email marketing and SEO, Jahre enhances customer loyalty and engagement, fostering a positive relationship between the company and its clients.
Jahre's strong background in operations management and product management enables him to navigate complex challenges and deliver impactful solutions. His commitment to continuous improvement and his ability to adapt to changing market dynamics make him a valuable asset to Duke Energy. As he continues to drive strategic projects that align with the company's vision, Jahre remains dedicated to creating exceptional experiences for customers and stakeholders alike. Connect with him on LinkedIn or reach out via email at [email protected] to learn more about his insights and contributions to the energy sector.
