Jackson Lum serves as a Senior Business Analyst and Technology Project Manager at the University of Washington, where he leverages his extensive expertise in business analysis and project management to drive transformative initiatives. With a proven track record of successfully implementing enterprise resource planning (ERP),...
Jackson Lum serves as a Senior Business Analyst and Technology Project Manager at the University of Washington, where he leverages his extensive expertise in business analysis and project management to drive transformative initiatives. With a proven track record of successfully implementing enterprise resource planning (ERP), human resource planning (HRP), and customer relationship management (CRM) systems, Jackson is currently spearheading the implementation of Workday Financials and Salesforce CRM. These critical projects aim to enhance the university's ability to track revenue and expenses effectively, streamline student recruitment, admissions, and retention processes, and elevate engagement through targeted email marketing campaigns.
In his role, Jackson excels at analyzing complex business challenges and architecting tailored technical solutions that align with the university's strategic objectives. His proficiency in cloud computing and Microsoft Dynamics, coupled with his strong background in SQL and database management, enables him to provide innovative solutions that improve operational efficiency and decision-making. Jackson is also adept at change management, ensuring that executives and directors at UW are equipped with the necessary tools and insights to navigate transitions smoothly.
His exceptional communication skills and ability to present complex information clearly make him a trusted advisor within the organization. By forging strong relationships across departments, Jackson fosters collaboration and drives a culture of continuous improvement. As he plans for systems retirement and designs customer requisition processes, he remains committed to enhancing the university's technological landscape, ultimately contributing to a more efficient and effective educational environment.
