Jackie Gray is a dynamic leader with over 30 years of extensive experience in the Call Center environment, particularly within Fortune 500 companies. Currently serving as Vice President at US Bank, Jackie is at the forefront of establishing a Center of Excellence dedicated to sourcing...
Jackie Gray is a dynamic leader with over 30 years of extensive experience in the Call Center environment, particularly within Fortune 500 companies. Currently serving as Vice President at US Bank, Jackie is at the forefront of establishing a Center of Excellence dedicated to sourcing strategic global vendors that enhance Banking Operations. This pivotal role allows her to leverage her deep expertise in operations management and project management to streamline processes and improve service delivery across the organization.
Jackie's leadership journey has been marked by her ability to drive performance management initiatives and optimize customer experience in high-pressure environments. Her previous roles have equipped her with a comprehensive understanding of all aspects of Call Center Operations, particularly in the Credit Card and Prepaid sectors. This background has enabled her to develop innovative strategies that not only enhance customer support but also align with the bank's broader operational goals.
In her current position, Jackie focuses on workforce development and recruiting, ensuring that her teams are equipped with the skills necessary to meet the evolving demands of the banking industry. Her commitment to process development and re-engineering has earned her a reputation as a transformative leader who fosters a culture of continuous improvement. By integrating inbound marketing strategies and risk management practices, Jackie is not only enhancing operational efficiency but also positioning US Bank as a leader in customer-centric banking solutions. Her multifaceted expertise and strategic vision continue to drive significant advancements in the organization, making her a key asset in navigating the complexities of modern banking operations.
