Irene Sellapandian serves as a Principal Product Manager for Service Cloud & Insights at Cisco, where she plays a pivotal role in shaping the future of cloud-based service solutions. With a robust background in product leadership, Irene has consistently demonstrated her ability to deliver impactful...
Irene Sellapandian serves as a Principal Product Manager for Service Cloud & Insights at Cisco, where she plays a pivotal role in shaping the future of cloud-based service solutions. With a robust background in product leadership, Irene has consistently demonstrated her ability to deliver impactful products that resonate with users and drive significant adoption rates. One of her notable achievements includes simplifying self-service user onboarding experiences, which successfully onboarded over 11,000 users to the Service Cloud platform. This initiative not only enhanced user satisfaction but also contributed to a 3% increase in renewal rates, showcasing her expertise in user experience (UX) and business analysis.
Irene’s strategic approach to product road mapping and production readiness has led to a remarkable 25% increase in Service Cloud usage, even amidst organizational changes. By facilitating discovery sessions with customers and partners, she has effectively defined and refined user journeys that align with market needs and expectations. Her ability to navigate the complexities of the software development life cycle (SDLC) and integrate feedback into actionable insights has established her as a key player in formulating standards and procedures that ensure repeatable success in global tech organizations.
In addition to her technical skills, Irene excels in problem-solving and project portfolio management, enabling her to lead cross-functional teams through challenging projects while maintaining a focus on strategic goals. Her commitment to driving innovation and enhancing service delivery continues to position Cisco as a leader in the cloud services market, making her an invaluable asset to the organization.
