As the Head of Client Services at Addleshaw Goddard, Ian Pigeon plays a pivotal role in shaping the firm’s approach to customer experience and facilities management. With a strong focus on both hard and soft FM services, Ian has successfully cultivated a customer-centric culture that...
As the Head of Client Services at Addleshaw Goddard, Ian Pigeon plays a pivotal role in shaping the firm’s approach to customer experience and facilities management. With a strong focus on both hard and soft FM services, Ian has successfully cultivated a customer-centric culture that not only enhances client satisfaction but also fosters brand loyalty and advocacy within the legal sector. His leadership is particularly evident in his current projects, including the strategic office relocations to the firm’s new flagship London office set to open in 2025. This initiative is not just about physical space but is a comprehensive strategy to enhance the client experience and operational efficiency.
Ian's expertise in facilities project management and outsourcing has been instrumental in driving innovative solutions that align with Addleshaw Goddard’s strategic objectives. He has instigated a rigorous M&E audit process to ensure compliance with SFG20 requirements, significantly benefiting the firm financially while maintaining high standards of service delivery. This proactive approach to facilities management demonstrates Ian’s commitment to excellence and his ability to navigate complex contractual negotiations.
Under Ian's guidance, the customer service training programs have been tailored to empower teams, ensuring that every interaction reflects the firm’s values and commitment to client care. His skills in team leadership and management have created a cohesive environment where collaboration thrives, ultimately enhancing the overall client experience. As a thought leader in the industry, Ian continues to set benchmarks for service excellence, positioning Addleshaw Goddard as a frontrunner in delivering exceptional client services in the legal landscape.
