Ian Latta is a seasoned Quality and Software Specialist at uniPoint Software Inc, where he leverages over a decade of experience in the pharmaceutical and software industries to deliver exceptional customer support and technical expertise. In his role as Senior Software Support, Ian plays a...
Ian Latta is a seasoned Quality and Software Specialist at uniPoint Software Inc, where he leverages over a decade of experience in the pharmaceutical and software industries to deliver exceptional customer support and technical expertise. In his role as Senior Software Support, Ian plays a pivotal part in assisting clients with new installations, server migrations, and software upgrades, ensuring that their systems operate seamlessly and efficiently. His proficiency in troubleshooting a wide range of technical issues—including email configurations, permission settings, SQL Server complications, and ERP integrations such as JobBoss and SysPro—demonstrates his comprehensive understanding of both software and hardware environments.
Ian’s expertise extends beyond technical support; he is adept at training customers over the phone, empowering them to navigate their software solutions with confidence. His commitment to quality assurance is evident in his meticulous testing and reporting of software bugs to the development team, contributing to the continuous improvement of uniPoint’s offerings. With a strong foundation in Laboratory Information Management Systems (LIMS), Good Manufacturing Practices (GMP), and Good Laboratory Practices (GLP), Ian is well-versed in the regulatory landscapes that govern the pharmaceutical industry.
His skills in technical writing and project management further enhance his ability to communicate complex concepts clearly and effectively. Ian’s cultural awareness and strong written and oral communication skills enable him to connect with diverse clientele, fostering positive relationships and ensuring customer satisfaction. As he continues to drive key projects at uniPoint Software Inc, Ian remains dedicated to advancing software solutions that meet the evolving needs of the industry.
