As the Vice President of Global Customer Support and Services at Ancestry, Howard Sharpley plays a pivotal role in shaping the customer experience for millions of users worldwide. With over 25 years of experience in marketing operations and customer service, Howard brings a wealth of...
As the Vice President of Global Customer Support and Services at Ancestry, Howard Sharpley plays a pivotal role in shaping the customer experience for millions of users worldwide. With over 25 years of experience in marketing operations and customer service, Howard brings a wealth of expertise in relationship management and operational excellence to the forefront of Ancestry's mission. His leadership is instrumental in driving key projects such as the enhancement of the Members Services platform and the expansion of AncestryProGenealogists, which provides personalized support to customers seeking to uncover their family histories.
Howard's strategic vision is complemented by his proficiency in analytics and CRM systems, enabling him to leverage data-driven insights to optimize customer interactions and streamline service delivery. Under his guidance, the Global Customer Support team has implemented innovative solutions that not only improve response times but also enhance overall customer satisfaction. His commitment to people development fosters a culture of continuous improvement, empowering team members to exceed expectations and achieve ambitious financial and sales goals.
In an industry where customer experience is paramount, Howard's focus on creating seamless, engaging interactions has positioned Ancestry as a leader in genealogical services. His expertise in call center management and business development further reinforces the company's commitment to delivering exceptional service. As he continues to lead transformative initiatives, Howard Sharpley remains dedicated to ensuring that every customer feels valued and supported on their journey to discover their roots.
