Hemal Khatri serves as the Director of Technical & Business Services at eClinicalWorks, where he plays a pivotal role in bridging the gap between healthcare and information technology. With a strong focus on Customer Success, Hemal is dedicated to empowering Enterprise Health Centers across the...
Hemal Khatri serves as the Director of Technical & Business Services at eClinicalWorks, where he plays a pivotal role in bridging the gap between healthcare and information technology. With a strong focus on Customer Success, Hemal is dedicated to empowering Enterprise Health Centers across the nation to fully leverage cloud-based solutions that enhance operational efficiency and patient care. His strategic approach involves not only establishing and implementing tailored strategies for product adoption but also fostering deep, one-on-one engagements with clients to ensure their unique needs are met.
Under Hemal's leadership, key projects have included the development of comprehensive training programs designed to accelerate the onboarding process for new clients, as well as initiatives aimed at optimizing existing workflows through innovative technology solutions. His expertise in Healthcare Information Technology (HIT) allows him to drive meaningful discussions that align product capabilities with client objectives, ultimately enhancing customer satisfaction and loyalty.
Hemal's skill set encompasses revenue generation, account planning, and business transformation, making him a vital asset in the realm of Enterprise Account Management. By collaborating closely with sales, product, and marketing teams, he ensures that customer feedback is integrated into product development, thereby creating a continuous loop of improvement. His proficiency in financial modeling and familiarity with Microsoft Azure further bolster his ability to deliver impactful solutions that not only meet but exceed client expectations. In a rapidly evolving healthcare landscape, Hemal Khatri stands out as a leader committed to driving success and innovation for his clients.
