Helene Harris serves as the Vice President and Customer Support Manager at TeamSideline.com, a leading provider of sports scheduling software that streamlines the management of youth sports leagues and organizations. With over 30 years of experience in IT and business, Helene has honed her expertise...
Helene Harris serves as the Vice President and Customer Support Manager at TeamSideline.com, a leading provider of sports scheduling software that streamlines the management of youth sports leagues and organizations. With over 30 years of experience in IT and business, Helene has honed her expertise in requirements analysis and business analysis, making her an invaluable asset to the TeamSideline team. Her extensive background at industry giants like Hewlett Packard and Agilent Technologies has equipped her with a deep understanding of IT service management and project management, allowing her to effectively bridge the gap between technology and customer needs.
At TeamSideline, Helene is responsible for overseeing customer support operations, ensuring that users receive timely and effective assistance with the software. She leads key projects aimed at enhancing user experience, including the implementation of new support tools and the development of comprehensive training programs for clients. Her results-oriented approach and commitment to the philosophy of "Do it right the first time" drive her team to deliver exceptional service and support, fostering long-term relationships with clients.
Helene's ability to analyze customer feedback and translate it into actionable insights has led to significant improvements in product functionality and user satisfaction. Her leadership in outsourcing initiatives has also optimized operational efficiency, enabling the company to focus on core competencies while delivering high-quality support. As a partner in the organization, Helene is dedicated to not only meeting but exceeding customer expectations, positioning TeamSideline.com as a trusted partner in the sports management software industry.
