Heidi Ling is a seasoned professional with a robust 15-year career dedicated to enhancing customer experiences through a deep understanding of their motivations and values. Currently serving as a Senior Manager of Agile Coaching at Salesforce, Heidi plays a pivotal role in fostering a culture...
Heidi Ling is a seasoned professional with a robust 15-year career dedicated to enhancing customer experiences through a deep understanding of their motivations and values. Currently serving as a Senior Manager of Agile Coaching at Salesforce, Heidi plays a pivotal role in fostering a culture of agility that transcends traditional methodologies. Her focus is not merely on the mechanics of agile practices but on cultivating a mindset that embraces adaptability and collaboration. By emphasizing the importance of “being” agile rather than just “doing” agile, she empowers teams to unlock their full potential and drive innovation.
In her current role, Heidi leads key initiatives aimed at weaving together interconnected teams across the organization. She champions the idea that collaboration is the cornerstone of successful agile transformation, encouraging teams to share insights and best practices that elevate overall outcomes. Her expertise in business analysis and process improvement allows her to identify opportunities for enhancing workflows and optimizing team dynamics. By leveraging her skills in strategic communications and technology change management, Heidi ensures that all stakeholders are aligned and engaged in the agile journey.
Heidi's insatiable curiosity fuels her passion for understanding the nuances of customer experience, enabling her to tailor agile practices that resonate with both teams and clients. Her leadership in user adoption initiatives has proven instrumental in driving successful technology implementations, ensuring that the transition to agile methodologies is not only smooth but also enriching for all involved. As a result, Heidi Ling stands out as a transformative leader at Salesforce, committed to unlocking the full potential of agile practices while enhancing the customer experience at every touchpoint.
