Heidi Campo serves as the Chief Operating Officer of Night Owl Cycling, a unique concierge bike shop and private resort nestled in the scenic landscape of Kingston, WA. With a rich tapestry of experiences across various career paths, Heidi has cultivated a multifaceted skill set...
Heidi Campo serves as the Chief Operating Officer of Night Owl Cycling, a unique concierge bike shop and private resort nestled in the scenic landscape of Kingston, WA. With a rich tapestry of experiences across various career paths, Heidi has cultivated a multifaceted skill set that seamlessly integrates marketing, business development, and customer experience management. At Night Owl Cycling, she is not only responsible for the day-to-day operations but also plays a pivotal role in shaping the strategic direction of the business.
Under her leadership, Night Owl Cycling has launched several key projects aimed at enhancing customer engagement and expanding the brand's presence in the local cycling community. Heidi has spearheaded innovative marketing strategies that leverage SEO and online marketing techniques, effectively reaching a broader audience and attracting cycling enthusiasts of all levels. Her expertise in graphic design has also been instrumental in creating visually compelling promotional materials that resonate with customers.
In addition to her operational responsibilities, Heidi is passionate about fostering relationships within the community. She organizes events that bring together cyclists for workshops and group rides, enhancing the overall customer experience and building a loyal customer base. By utilizing a robust customer database and implementing effective communication strategies, she ensures that every interaction is personalized and memorable. Heidi's commitment to excellence in service and her love for mountain biking not only drive the success of Night Owl Cycling but also inspire others to embrace the joy of cycling.
