Heather Sinclair serves as the VBO Assistant Manager of Operations at PwC, leveraging over 16 years of extensive experience in the healthcare sector, encompassing both payer and provider perspectives. In her current role, Heather is instrumental in driving operational excellence within the Virtual Business Office,...
Heather Sinclair serves as the VBO Assistant Manager of Operations at PwC, leveraging over 16 years of extensive experience in the healthcare sector, encompassing both payer and provider perspectives. In her current role, Heather is instrumental in driving operational excellence within the Virtual Business Office, where she oversees critical functions such as worklist maintenance and performance reporting. Her expertise in hospital revenue cycle operations and patient accounting allows her to effectively manage staffing and cash projections, ensuring that budget comparisons are meticulously analyzed and communicated to stakeholders.
Heather's commitment to quality control and risk management is evident in her approach to invoice preparation and review, where she ensures compliance with industry standards while maintaining a focus on client satisfaction. She excels in report preparation and presentation, facilitating meaningful discussions with clients to drive insights and foster collaborative relationships. Her passion for process improvement is reflected in her proactive engagement with project logistics, where she identifies opportunities to enhance operational workflows.
A key highlight of Heather's current projects includes her leadership in establishing the Virtual Testing Center, where she oversees all aspects of ICD-10 system testing and test script execution. This initiative not only showcases her project management skills but also her dedication to advancing healthcare technology solutions. Additionally, Heather adeptly handles ad-hoc client requests, demonstrating her analytical capabilities and commitment to delivering tailored solutions. With a strong foundation in audit and compliance, Heather Sinclair continues to be a vital asset to PwC, driving innovation and excellence in healthcare operations.
