Heather Samp is a dynamic and effective people leader currently serving as the Managing Director of Operations Transformation at American Airlines. In this pivotal role, she leverages her extensive expertise in commercial aviation to drive operational reliability and enhance customer experiences. With a proven record...
Heather Samp is a dynamic and effective people leader currently serving as the Managing Director of Operations Transformation at American Airlines. In this pivotal role, she leverages her extensive expertise in commercial aviation to drive operational reliability and enhance customer experiences. With a proven record of leading both small and large teams, Heather excels at fostering collaboration and innovation among diverse groups, ensuring that operational leaders are equipped with impactful solutions tailored to the complexities of the airline industry.
At American Airlines, Heather is at the forefront of key projects aimed at optimizing operational processes and improving efficiency across various departments. Her deep understanding of airline operations, combined with her proficiency in systems like Sabre and yield management, allows her to implement strategic initiatives that enhance ticketing processes, flight safety protocols, and overall airport management. By focusing on data-driven decision-making and continuous improvement, Heather is instrumental in transforming operational frameworks that not only meet but exceed customer expectations.
Her expertise extends to critical areas such as airline reservations and charter services, where she applies her knowledge to streamline operations and enhance service delivery. Heather's leadership style emphasizes empowerment and accountability, fostering a culture of excellence within her teams. As she continues to navigate the evolving landscape of commercial aviation, Heather Samp remains committed to delivering innovative solutions that ensure American Airlines maintains its reputation for reliability and customer satisfaction.
