Heather Rosa is a dynamic Senior Partner Delivery Manager at T-Mobile, specializing in National Care for the Southeast Asia region. With a robust background in organizational management and project leadership, Heather plays a pivotal role in driving customer experience transformation and performance improvement initiatives. Her...
Heather Rosa is a dynamic Senior Partner Delivery Manager at T-Mobile, specializing in National Care for the Southeast Asia region. With a robust background in organizational management and project leadership, Heather plays a pivotal role in driving customer experience transformation and performance improvement initiatives. Her expertise lies in building impactful partnerships and nurturing leadership talent, which enables her to devise strategic plans that consistently exceed objectives.
In her current role, Heather collaborates closely with senior leadership to develop comprehensive SMART plans that align with T-Mobile's ambitious goals. She is instrumental in presenting end-of-month performance recaps and quarterly business reviews, ensuring that all stakeholders are informed and engaged. Heather’s meticulous attention to detail and strong business acumen allow her to safeguard management processes and execute launch excellence plans for flagship launches, Un-carrier moves, and critical changes in procedures.
Heather’s commitment to enhancing customer service and operational efficiency is evident in her approach to training and solution selling. She leverages her skills in financial analysis and business analysis to drive informed decision-making and optimize performance metrics. By fostering a culture of continuous improvement, Heather leads high-performing teams to success, ensuring that T-Mobile remains at the forefront of the cellular communications industry. Her ability to navigate complex challenges and deliver results makes her an invaluable asset to the organization and a respected leader in her field.
