Heather Mackinnon-Miller serves as a Principal Technical Specialist within the esteemed OpenAI Global Black Belt Team at Microsoft, where she leverages her extensive expertise in Artificial Intelligence (AI) and Azure services to drive transformative solutions for clients across various industries. With over 8 years of...
Heather Mackinnon-Miller serves as a Principal Technical Specialist within the esteemed OpenAI Global Black Belt Team at Microsoft, where she leverages her extensive expertise in Artificial Intelligence (AI) and Azure services to drive transformative solutions for clients across various industries. With over 8 years of experience in customer-facing technical consulting and delivery, combined with a solid decade of hands-on experience in manufacturing, Heather is uniquely positioned to bridge the gap between cutting-edge technology and practical business applications.
In her current role, Heather acts as a technical expert, guiding sales teams, partners, and customers through the complexities of Azure AI services, including vision, text, and generative AI. She excels in architecting and building innovative technical solutions that not only address immediate technical blockers but also enhance overall business processes and create new, immersive experiences for users. Her deep understanding of IoT and Edge computing further complements her ability to implement autonomous systems and digital twin technologies, enabling organizations to harness the full potential of their data.
Heather's collaborative approach includes engaging directly with Microsoft Azure AI product and engineering teams, ensuring that customer feedback is integrated into product development and enhancement. Her proficiency in strategic leadership, model selection, and business analytics allows her to effectively communicate the business value of AI initiatives, making her a trusted advisor in the realm of AI services. Through her impactful sales presentations and management consulting skills, Heather continues to empower organizations to navigate their digital transformation journeys with confidence and foresight.
