Heather Card serves as the Director of Risk and Safety at del Lago Resort & Casino, where she leverages over fifteen years of extensive experience in workplace safety and risk management. With her OSHA certification, Heather is dedicated to fostering a robust safety culture within...
Heather Card serves as the Director of Risk and Safety at del Lago Resort & Casino, where she leverages over fifteen years of extensive experience in workplace safety and risk management. With her OSHA certification, Heather is dedicated to fostering a robust safety culture within the organization. She is instrumental in the development and implementation of comprehensive safety training programs, policies, and procedures that not only comply with regulatory standards but also promote employee well-being and operational efficiency.
In her current role, Heather manages and investigates all Workers' Compensation, General Liability, Auto Liability, and Property Liability claims, ensuring that each case is handled with the utmost diligence and care. As the designated COVID-19 Resource Officer, she has played a pivotal role in navigating the complexities of health and safety during the pandemic, implementing protocols that safeguard both employees and guests. Her collaboration with attorneys, insurance companies, and individuals on various claims underscores her expertise in risk assessment and mitigation.
Heather's commitment to safety is reflected in her proactive approach to conducting safety audits and performing root cause analyses to identify and eliminate potential hazards. By adhering to departmental budgets and continuously refining company policies, she ensures that del Lago Resort & Casino not only meets but exceeds industry standards for workplace safety. Her skills in loss prevention, inventory control, and training further enhance her ability to drive results, making her a vital asset to the organization and a leader in the hospitality industry.
