Heather Brouder serves as the Client Services Director at Fidelity Investments, where she leverages her extensive expertise in Client Service Management and Risk Management to deliver exceptional service to strategic clients. In her current role, Heather is the primary point of contact for clients, ensuring...
Heather Brouder serves as the Client Services Director at Fidelity Investments, where she leverages her extensive expertise in Client Service Management and Risk Management to deliver exceptional service to strategic clients. In her current role, Heather is the primary point of contact for clients, ensuring that their needs are met with precision and care. She is responsible for plan-level record keeping and overseeing operational activities, which requires a keen eye for detail and a strong understanding of business continuity principles. As a Certified Business Continuity Planner through the Disaster Recovery Institute International, Heather applies her knowledge to mitigate risks and enhance the resilience of client operations.
At Fidelity, Heather has spearheaded several key projects aimed at improving client satisfaction and operational efficiency. Her strategic thinking and result-oriented approach have led to the successful implementation of innovative solutions that streamline processes and enhance service delivery. Recognized for her outstanding problem-solving and communication skills, she excels in fostering strong relationships with clients and internal teams alike. Her leadership abilities have been instrumental in bringing diverse teams together, driving collaboration and ensuring that everyone is aligned with the organization’s goals.
Heather’s proficiency in project management and vendor management further enhances her capability to navigate complex client needs and deliver tailored solutions. By focusing on relationship management and program management, she not only meets but often exceeds client expectations, solidifying Fidelity Investments' reputation as a leader in the financial services industry. Through her dedication and expertise, Heather Brouder continues to make a significant impact, ensuring that clients receive world-class service and support.
