Harvey Kimberly is a dedicated Customer Service Representative at Hope Credit Union, where he leverages his extensive background in the banking industry to provide exceptional support to members. With a strong foundation as a Credit Analyst, Harvey has honed his skills in customer service, banking...
Harvey Kimberly is a dedicated Customer Service Representative at Hope Credit Union, where he leverages his extensive background in the banking industry to provide exceptional support to members. With a strong foundation as a Credit Analyst, Harvey has honed his skills in customer service, banking operations, and financial analysis, making him a valuable asset to the credit union. His role primarily involves assisting members over the telephone, where he addresses inquiries related to account management, processes stop payments, and facilitates the opening and closing of debit and ATM cards.
In addition to these core responsibilities, Harvey is adept at updating members' personal information and analyzing account details to provide clear explanations and insights. His ability to communicate complex financial information in an accessible manner ensures that members feel informed and empowered in their financial decisions. Harvey also plays a crucial role in referring members to new services, helping them explore additional offerings that can enhance their banking experience.
With a solid educational background from Brandon High School, Harvey combines his academic knowledge with practical experience in contact centers and internet banking. His proficiency in using 10-key data entry and managing customer inquiries in a fast-paced environment further underscores his commitment to delivering high-quality service. As a passionate advocate for financial literacy and member satisfaction, Harvey Kimberly continues to make a meaningful impact at Hope Credit Union, fostering strong relationships and promoting a culture of trust and support within the community.
