As the Director of Client Experience & Engagement at VegasTickets.com, Gwenn Cgsp brings over 25 years of unparalleled expertise in the hospitality industry, specializing in customer service and the art of concierge. Her extensive background, honed through rigorous standards set by Forbes Travel Guide, uniquely...
As the Director of Client Experience & Engagement at VegasTickets.com, Gwenn Cgsp brings over 25 years of unparalleled expertise in the hospitality industry, specializing in customer service and the art of concierge. Her extensive background, honed through rigorous standards set by Forbes Travel Guide, uniquely positions her to elevate the client experience in the fast-paced world of ticket sales and event management. At Vegas Tickets, an independently owned and operated licensed ticket broker, Gwenn is at the forefront of creating memorable experiences for clients seeking access to the most sought-after shows, concerts, and sporting events both in Las Vegas and beyond.
Gwenn’s role involves not only overseeing client interactions but also developing innovative engagement strategies that enhance customer satisfaction and loyalty. She leads key projects aimed at streamlining the purchasing process and personalizing client interactions, ensuring that every customer feels valued and understood. Her deep understanding of hospitality management and event logistics allows her to anticipate client needs and deliver tailored solutions that exceed expectations.
In addition to her operational responsibilities, Gwenn is passionate about training and mentoring her team, instilling a culture of excellence and proactive service. Her commitment to continuous improvement and her ability to adapt to the ever-evolving landscape of tourism and entertainment make her an invaluable asset to Vegas Tickets. By leveraging her skills in customer service, hospitality management, and event coordination, Gwenn is dedicated to transforming the client experience, ensuring that every interaction reflects the high standards synonymous with the Vegas brand.
