Gunes Richards serves as the Customer Care Manager at Sam Media, where he plays a pivotal role in overseeing customer service operations across diverse regions, including EMEA, APAC, the UK, and the US. Working remotely from Istanbul, Gunes brings over eight years of extensive experience...
Gunes Richards serves as the Customer Care Manager at Sam Media, where he plays a pivotal role in overseeing customer service operations across diverse regions, including EMEA, APAC, the UK, and the US. Working remotely from Istanbul, Gunes brings over eight years of extensive experience in the online and mobile industry, adeptly navigating both B2B and B2C segments. His expertise spans a variety of markets, managing customer relations and service strategies across 15 countries, including Greece, Estonia, Latvia, Lithuania, Canada, Turkey, Belgium, the UK and Ireland, the USA, Serbia, Switzerland, Romania, and Spain.
In his current role, Gunes is responsible for ensuring that customer service operations meet the highest standards of quality and efficiency. He collaborates closely with third-party call centers to deliver a first-class customer experience, leveraging his skills in sales management, team leadership, and client training. His strategic approach to business management has enabled him to implement effective customer care strategies that not only enhance customer satisfaction but also drive retention and loyalty.
Gunes's background in direct sales and account management complements his customer care initiatives, allowing him to understand the nuances of customer needs and expectations. His proficiency in online advertising and product management further supports his ability to tailor solutions that resonate with diverse customer bases. As a leader in customer care, Gunes is committed to fostering a culture of excellence and continuous improvement, ensuring that Sam Media remains at the forefront of the mobile and digital industry.
