Gowtham Raghavan currently serves as the Interim Head of Application Support at Barclays Bank US, where he plays a pivotal role in ensuring the seamless operation of the US Consumer Bank's application ecosystem. With a steadfast commitment to service excellence, Gowtham leverages his extensive experience...
Gowtham Raghavan currently serves as the Interim Head of Application Support at Barclays Bank US, where he plays a pivotal role in ensuring the seamless operation of the US Consumer Bank's application ecosystem. With a steadfast commitment to service excellence, Gowtham leverages his extensive experience in service operations and recovery to maintain high service availability for both internal and external stakeholders. His proficiency in managing Key Performance Indicators (KPIs) enables him to monitor and enhance service delivery, ensuring that customer needs are met promptly and effectively.
In his current role, Gowtham leads a dynamic application support team, focusing on critical projects that drive business process improvement and integration across various platforms. His expertise in change management and project delivery is instrumental in navigating the complexities of software project management, allowing for the successful implementation of new technologies and processes. Additionally, his strong troubleshooting skills and vendor management capabilities ensure that any issues are resolved swiftly, minimizing downtime and enhancing user satisfaction.
Gowtham's ability to foster stakeholder relationships is a cornerstone of his leadership approach, as he understands that effective communication and collaboration are vital to achieving operational excellence. By utilizing tools such as Visio for process mapping and documentation, he enhances team efficiency and aligns project goals with organizational objectives. Under his guidance, the application support team is not only equipped to tackle current challenges but is also positioned for future growth and innovation within the rapidly evolving banking landscape.
