Goel Nikesh is a seasoned technologist and AI/ML leader at NatWest Group, where he leverages over 19 years of extensive experience in software engineering and product development to drive innovation in the banking and financial services sector. As the AI/ML Strategy & Product Owner, Goel...
Goel Nikesh is a seasoned technologist and AI/ML leader at NatWest Group, where he leverages over 19 years of extensive experience in software engineering and product development to drive innovation in the banking and financial services sector. As the AI/ML Strategy & Product Owner, Goel is at the forefront of developing cutting-edge solutions that harness artificial intelligence to transform customer interactions and operational efficiencies. His current focus is on the development of a sophisticated Conversation Intelligence Product, which is designed to extract critical features such as Reason-of-call, Sentiment, Granular Emotions, and Automatic Call Notes. By implementing advanced Named Entity Recognition (NER) and call resolution techniques, Goel ensures that the insights derived from customer interactions are not only actionable but also tailored to enhance marketing strategies and optimize call center operations.
With a strong foundation in Innovation Management and Agile Methodologies, Goel adeptly navigates the complexities of product development within a scaled agile framework. His expertise in data engineering and solution architecture enables him to identify and prioritize a backlog of benefits that align with NatWest Group’s strategic objectives. By employing design thinking principles, he fosters a collaborative environment that encourages cross-functional teams to innovate and deliver high-impact AI/ML solutions. Goel's commitment to IT risk management ensures that the products developed are robust and secure, ultimately creating value for both the organization and its customers. Through his leadership, Goel Nikesh is not only shaping the future of AI in banking but also setting a benchmark for excellence in product development and customer experience.
