Godefroy Charlat serves as the Director of Operations and Customer Relationship at Coriolis, where he plays a pivotal role in shaping the company's approach to customer engagement in a highly competitive telecommunications market. With a robust background in sales, marketing, and retail management, Godefroy leverages...
Godefroy Charlat serves as the Director of Operations and Customer Relationship at Coriolis, where he plays a pivotal role in shaping the company's approach to customer engagement in a highly competitive telecommunications market. With a robust background in sales, marketing, and retail management, Godefroy leverages his expertise to enhance both B2B and B2C operations, overseeing a substantial turnover of €450 million and a diverse customer base of 500,000 individuals. As a member of the Management Committee, he is instrumental in steering strategic initiatives that prioritize customer loyalty and satisfaction, recognizing these as critical differentiators in an increasingly constrained economic environment.
One of Godefroy's key challenges is to redefine the customer relationship strategy at Coriolis, ensuring it stands out against established incumbents. He is dedicated to systematizing processes that enhance customer interactions, driving a culture of excellence among his team of 170 employees across France and Tunisia. His leadership fosters an environment where innovative customer relationship management (CRM) practices are not just implemented but are continuously refined to meet evolving market demands. By focusing on offshoring and operational efficiency, Godefroy aims to optimize resource allocation while maintaining a high standard of service delivery.
Godefroy's commitment to building strong customer relationships is complemented by his strategic vision, which encompasses the integration of advanced marketing techniques and sales management practices. His ability to navigate complex operational landscapes while nurturing customer loyalty positions him as a key player in Coriolis's ongoing success and growth in the telecommunications sector.
