Glyn Roberts currently serves as the Lead Senior Service Owner and Stakeholder Management Lead at the Department for Environment, Food and Rural Affairs (DEFRA), where he plays a pivotal role in driving forward the organization’s strategic vision and operational excellence. With a wealth of experience...
Glyn Roberts currently serves as the Lead Senior Service Owner and Stakeholder Management Lead at the Department for Environment, Food and Rural Affairs (DEFRA), where he plays a pivotal role in driving forward the organization’s strategic vision and operational excellence. With a wealth of experience in project and programme leadership, Glyn specializes in transforming contact centre operations, ensuring that service delivery meets the highest standards of customer satisfaction. His expertise in stakeholder management is particularly crucial in his role with the Rural Payments Agency (RPA) and the Animal and Plant Health Agency (APHA), where he navigates complex governance structures to foster collaboration and alignment across diverse teams and external partners.
Glyn’s leadership in business change initiatives has been instrumental in enhancing operational efficiencies and streamlining processes within DEFRA. He excels in outsourcing strategies and process engineering, enabling the organization to adapt to evolving challenges in the environmental and agricultural sectors. His capabilities in bid and contracts negotiation further bolster DEFRA’s mission, allowing for the successful acquisition of resources and partnerships that drive innovation and sustainability.
As a client and customer-centered leader, Glyn is committed to creating value through organizational development and strategic planning. His ability to engage stakeholders and manage expectations ensures that projects not only meet their objectives but also contribute to the broader goals of DEFRA. With a focus on new business development and supply chain management, Glyn Roberts exemplifies the gravitas and vision necessary to lead transformative initiatives that benefit both the environment and the communities served by DEFRA.
