Gloria Gonzalez currently serves as an Associate Clinical Administrative Coordinator at UnitedHealth Group, where she leverages her strong time management skills and passion for the healthcare field to enhance patient care and operational efficiency. In her role, Gloria is responsible for managing over 100 member...
Gloria Gonzalez currently serves as an Associate Clinical Administrative Coordinator at UnitedHealth Group, where she leverages her strong time management skills and passion for the healthcare field to enhance patient care and operational efficiency. In her role, Gloria is responsible for managing over 100 member interactions daily, both inbound and outbound, to schedule in-home visits with Physicians and Nurse Practitioners. This critical function not only requires exceptional organizational abilities but also a deep understanding of medical terminology and healthcare protocols.
Gloria's commitment to upholding high standards is evident in her meticulous adherence to HIPAA guidelines, ensuring patient confidentiality and trust. By effectively answering member inquiries and providing clear, empathetic communication, she plays a vital role in fostering positive relationships between healthcare providers and patients. Her expertise in performance management and team leadership further enables her to contribute to training and development initiatives, enhancing the skills of her colleagues and improving overall team dynamics.
Key projects Gloria has been involved in include streamlining appointment scheduling processes, which has significantly reduced wait times for members and improved service delivery. Her decision-making skills and ability to coach others have made her a valuable asset to her team, as she continually seeks to optimize workflows and enhance the member experience. As a dedicated professional in the healthcare sector, Gloria Gonzalez exemplifies the qualities necessary to navigate the complexities of clinical administration while ensuring that patient care remains at the forefront of her efforts.
