Geryl McAndrews serves as a Senior Instructional Designer/Consultant at Citizens Financial Group, Inc., where she plays a pivotal role in shaping the learning landscape for over 24,000 employees. With her extensive background in curriculum design and development, Geryl is adept at creating innovative training solutions...
Geryl McAndrews serves as a Senior Instructional Designer/Consultant at Citizens Financial Group, Inc., where she plays a pivotal role in shaping the learning landscape for over 24,000 employees. With her extensive background in curriculum design and development, Geryl is adept at creating innovative training solutions that not only meet regulatory requirements but also align with the organization’s strategic objectives. Her enthusiasm for learning and commitment to helping others thrive are evident in her approach to instructional design, where she leverages adult learning methodologies to craft engaging and effective training programs.
In her current role, Geryl leads key projects that involve conducting comprehensive research and needs assessments to identify performance gaps and training needs across various departments. By collaborating closely with subject matter experts (SMEs), she ensures that the training content is relevant, practical, and tailored to the specific challenges faced by employees, particularly in high-stakes environments such as call centers. Geryl's proficiency in e-learning tools like Articulate Studio and Captivate enables her to develop self-paced learning modules that enhance knowledge retention and accessibility.
Her program management skills are instrumental in overseeing the entire training lifecycle, from inception to launch, ensuring that each initiative is executed seamlessly and delivers measurable outcomes. Geryl's passion for creativity and problem-solving drives her to continuously seek out innovative training strategies that foster a culture of learning within Citizens Financial Group, ultimately empowering employees to excel in their roles and contribute to the organization’s success.
