Gerard Flanagan serves as the Operations Manager at Information Professionals, Inc., where he leverages his extensive experience in the information technology and services sector to drive operational excellence. With a strong foundation in database management and telecommunications, Gerard is adept at utilizing tools such as...
Gerard Flanagan serves as the Operations Manager at Information Professionals, Inc., where he leverages his extensive experience in the information technology and services sector to drive operational excellence. With a strong foundation in database management and telecommunications, Gerard is adept at utilizing tools such as Oracle Database and Teradata to create and analyze comprehensive advertising reports. His current projects involve a meticulous analysis of Capterra and advertising spending, allowing the company to optimize its marketing strategies by evaluating performance metrics across various categories and positions.
In his role, Gerard is not only focused on data analysis but also plays a pivotal part in enhancing customer support. He ensures that users maximize their experience with the software by providing guidance through its functionalities and modules. His technical acumen enables him to handle complex support calls effectively, addressing customer inquiries with precision. Additionally, Gerard is responsible for setting up new customer accounts, managing billing processes, and performing account reconciliations, which are crucial for maintaining operational integrity.
Gerard's expertise extends to development, where he actively updates and enhances software functionalities to meet evolving client needs. His proficiency in HTML, CSS, and Visual C# complements his management skills, allowing him to oversee vendor relationships and integration projects seamlessly. With a technical focus in web development and business programming from The Chubb Institute, Gerard Flanagan exemplifies a well-rounded professional dedicated to driving success at Information Professionals, Inc. His strategic approach and commitment to excellence make him an invaluable asset in the fast-paced tech landscape.
