George Rapley is an entrepreneurial AI product leader with a decade of experience at the intersection of product management, data science, and machine learning. Currently serving as the Lead Product Manager (PM4) for ML & Chat at Cleo, George is at the forefront of developing...
George Rapley is an entrepreneurial AI product leader with a decade of experience at the intersection of product management, data science, and machine learning. Currently serving as the Lead Product Manager (PM4) for ML & Chat at Cleo, George is at the forefront of developing a personalized AI financial coach that leverages advanced conversational capabilities. His expertise in applied machine learning is pivotal in evolving traditional intent-chatflow NLP systems into sophisticated large language model (LLM) assistants, enhancing user engagement and satisfaction.
In his role, George tackles complex challenges related to ML system design and strategy, focusing on critical areas such as evaluation, intent classification, and fine-tuning. He is adept at implementing retrieval-augmented generation (RAG) techniques and enabling robust prompt engineering, which are essential for creating a seamless dialogue management experience. His lateral thinking and strategic mindset allow him to navigate the intricacies of enabling users to take actionable steps within conversations, ultimately driving better financial decision-making.
George’s broad experience spans multiple industries, including travel, healthcare, fintech, e-commerce, retail, and marketing operations. This diverse background, combined with his self-taught development skills, positions him uniquely to understand the nuances of various markets and user needs. His proficiency in tools like MongoDB, Tableau, and Microsoft Excel, alongside his knowledge of agile methodologies, further enhances his ability to deliver data-driven insights and innovative solutions. As he continues to push the boundaries of AI in financial services, George remains committed to creating impactful products that empower users through intelligent technology.
