Gaurav Dahiya is a dynamic business leader at Schneider Electric, currently serving as the Head of Capability Services. In this pivotal role, he leverages his extensive expertise in commercial management and consulting to drive transformative initiatives that enhance operational efficiency and customer engagement. Gaurav is...
Gaurav Dahiya is a dynamic business leader at Schneider Electric, currently serving as the Head of Capability Services. In this pivotal role, he leverages his extensive expertise in commercial management and consulting to drive transformative initiatives that enhance operational efficiency and customer engagement. Gaurav is particularly adept at conceptualizing and executing strategic business improvement initiatives that not only streamline processes but also elevate the overall customer experience. His focus on service businesses allows him to develop end-to-end systems that foster customer intimacy and stimulate growth.
One of Gaurav's key responsibilities includes designing and implementing comprehensive talent development programs for over 3,000 technical staff across various functions within Schneider Electric. By managing multiple Centres of Excellence, he plays a crucial role in supporting the Process Automation and Digital Transformation lines of business, ensuring that the workforce is equipped with the necessary skills and knowledge to thrive in an ever-evolving industry landscape. His intrapreneurial spirit shines through in his ability to uncover, productize, and monetize opportunities for organic growth, driving the profitable expansion of customer workforce solutions and services.
Gaurav’s proficiency in solutioning, training solution design, and relationship management enables him to lead cross-functional teams effectively, fostering collaboration and innovation. His commitment to business process re-engineering ensures that Schneider Electric remains at the forefront of industry advancements, delivering exceptional value to its customers while cultivating a culture of continuous improvement and talent development.
