Gaurav Aggarwal is a dynamic Product Manager at OneAssist Consumer Solutions, where he leverages his engineering background and passion for product development to drive innovative solutions in the consumer services sector. With a keen focus on enhancing customer experiences, Gaurav has successfully spearheaded several key...
Gaurav Aggarwal is a dynamic Product Manager at OneAssist Consumer Solutions, where he leverages his engineering background and passion for product development to drive innovative solutions in the consumer services sector. With a keen focus on enhancing customer experiences, Gaurav has successfully spearheaded several key projects that underscore his expertise in chatbot integration, CRM systems, and IVR technologies. One of his standout achievements includes the development of a reimbursement claim journey that not only achieved an impressive 94% customer satisfaction score (CSAT) but also generated significant cost savings of ₹2.5 lakh per month by minimizing manual processes.
Gaurav's strategic revamp of the IVR flow exemplifies his commitment to operational efficiency, resulting in a 15-20% reduction in inbound calls. This initiative not only streamlined customer interactions but also optimized operational costs, showcasing his ability to blend business insights with technical acumen. His proficiency in Agile methodologies and business process automation empowers him to lead cross-functional teams effectively, ensuring that projects are delivered on time and aligned with organizational goals.
In addition to his technical skills, Gaurav is adept at utilizing application programming interfaces (APIs) to enhance mobile applications and improve lead generation strategies. His analytical skills enable him to derive actionable insights from data, further driving product enhancements and customer engagement initiatives. As a product enthusiast and a relentless hustler, Gaurav is continuously exploring new skills and methodologies to stay ahead in the fast-evolving landscape of consumer solutions, making him an invaluable asset to OneAssist and the industry at large.
