Frederic Ghestem serves as the Area Vice President of Customer Success for South Europe at Sidetrade, where he leverages his extensive expertise in customer success and professional services to drive growth and enhance client satisfaction. With a proven track record in managing the sales and...
Frederic Ghestem serves as the Area Vice President of Customer Success for South Europe at Sidetrade, where he leverages his extensive expertise in customer success and professional services to drive growth and enhance client satisfaction. With a proven track record in managing the sales and delivery of consulting engagements and software implementations, Frederic is adept at fostering long-term customer relationships that ensure retention and loyalty. His current focus is on structuring and developing a dedicated team of Customer Success Managers, responsible for overseeing a diverse portfolio of 150 clients utilizing Sidetrade's cutting-edge finance solutions powered by artificial intelligence.
Frederic's role encompasses key initiatives such as reducing churn, identifying upsell and cross-sell opportunities, and maintaining close proximity to customer needs through proactive management strategies. He has been instrumental in creating Collaborative Innovation Workshops, which serve as a platform for clients to engage with Sidetrade's solutions and provide valuable feedback that informs product development. His strategic vision is complemented by his expertise in change management, project management, and treasury management, allowing him to implement best practices that drive additional revenue streams.
In addition to his leadership capabilities, Frederic is passionate about building high-performing teams from the ground up, fostering a culture of collaboration and innovation. His commitment to developing new consulting offerings and methodologies positions Sidetrade as a leader in the SaaS landscape, particularly within the supply chain and finance sectors. With a focus on delivering exceptional customer experiences, Frederic Ghestem continues to shape the future of customer success at Sidetrade, ensuring that clients not only achieve their goals but also thrive in an increasingly competitive environment.
