Franklin Fievet serves as the Director of Sales Engineering for SAP Customer Experience, where he leads the Customer Experience South and Canada Team. In this pivotal role, Franklin is dedicated to enhancing the PreSales process by fostering collaboration across PreSales, Sales, and PostSales teams. His...
Franklin Fievet serves as the Director of Sales Engineering for SAP Customer Experience, where he leads the Customer Experience South and Canada Team. In this pivotal role, Franklin is dedicated to enhancing the PreSales process by fostering collaboration across PreSales, Sales, and PostSales teams. His expertise lies in differentiating clients, coworkers, solutions, and partners, ensuring that each interaction is tailored to meet specific needs and objectives. Franklin's strategic approach involves assessing, prioritizing, and assigning activities to Solution Advisors, which not only streamlines operations but also elevates the customer experience.
A passionate advocate for continuous learning and professional development, Franklin has made significant contributions to the SAP Catalyst initiative in both 2022 and 2023. He has designed and executed monthly PreSales enablement sessions that empower team members with the latest industry insights and best practices. His commitment to soft skills development is evident in his engagement with resources like Riefstahl, Kleon, White, and Presentation Zen, which he integrates into his training programs to enhance communication and presentation abilities among his peers.
Outside of his professional endeavors, Franklin is an enthusiastic member of the PreSales Collective, where he shares his insights and learns from fellow industry leaders. His interests in sports talk radio and live music reflect his belief in the importance of building connections and fostering a vibrant team culture. Franklin's mantra, "Stretch, Share, Empower, Don't be a Jerk! #4jg," encapsulates his leadership philosophy, emphasizing the value of collaboration and respect in achieving collective success. With a voracious appetite for reading and a unique flair for writing in cursive, Franklin continues to inspire those around him while driving innovation within the SAP Customer Experience landscape.
