Frankie Repalda serves as a multifaceted Customer Service Representative, Briefer, Door Staff, and Tour Guide at Maui Divers of Hawaii, where he plays a pivotal role in enhancing the visitor experience in one of the world’s most sought-after tourist destinations. With a commitment to excellence...
Frankie Repalda serves as a multifaceted Customer Service Representative, Briefer, Door Staff, and Tour Guide at Maui Divers of Hawaii, where he plays a pivotal role in enhancing the visitor experience in one of the world’s most sought-after tourist destinations. With a commitment to excellence in customer service, Frankie excels in his ability to inform and engage tourists about the various tours available, ensuring they have a seamless and enjoyable experience from the moment they arrive in Waikiki. His responsibilities include coordinating bus loading at numerous hotels, facilitating breakfast orientations for agencies such as Pleasant Hawaiian Holidays, MC&A, and AVIP, and leading complimentary tours that showcase the beauty and culture of Hawaii.
Frankie's expertise in tourism is complemented by his strong social networking skills and proficiency in digital photography, allowing him to capture and share the essence of Hawaii with visitors. His background in retail and advertising further enhances his ability to connect with guests, making them feel welcomed and valued. As a team leader, Frankie collaborates effectively with door staff personnel, ensuring smooth operations and a positive atmosphere for both tourists and colleagues alike. His adept use of Microsoft Office and social media marketing tools helps streamline communication and promote the diverse offerings of Maui Divers.
In his role, Frankie is not just a representative; he is a passionate ambassador for Hawaii, dedicated to making each visitor's experience memorable. His blend of customer service skills, industry knowledge, and enthusiasm for tourism positions him as a key asset to the Maui Divers team, contributing to the company’s reputation for excellence in the Hawaiian tourism sector.
