Frank Guagliano serves as the Service Director at West Herr Automotive Group, where he leverages his 36 years of extensive experience in the automotive industry to drive departmental profitability and foster overall growth. His deep understanding of industry trends, technologies, and best practices enables him...
Frank Guagliano serves as the Service Director at West Herr Automotive Group, where he leverages his 36 years of extensive experience in the automotive industry to drive departmental profitability and foster overall growth. His deep understanding of industry trends, technologies, and best practices enables him to navigate challenges effectively, ensuring that both employee and customer satisfaction are prioritized. At West Herr, Frank is instrumental in designing and implementing processes that streamline operations, enhance service quality, and improve the overall customer experience.
One of Frank's key projects involves the recruitment, training, and retention of top talent within the service department. His expertise in graduate recruitment and staff development has led to a motivated workforce that is well-equipped to meet the demands of a rapidly evolving automotive landscape. Frank is committed to maintaining a safe working environment, ensuring that all personnel adhere to established safety guidelines, which is crucial in an industry where safety is paramount.
In addition to his managerial responsibilities, Frank is ASE Certified and possesses a comprehensive skill set that includes warranty management, customer service excellence, and automotive restoration. His hands-on experience with collision repair and brake systems further enhances his ability to lead a diverse team of technicians. By fostering a culture of continuous improvement and innovation, Frank Guagliano not only contributes to the success of West Herr Automotive Group but also positions the organization as a leader in customer satisfaction within the automotive service sector.
