As the Executive Director and Product Owner at Chase, Frank Castagna leverages over 30 years of experience in technology leadership to drive innovation and enhance customer experiences within the financial sector. His current role focuses on end-user technology in contact center operations and branch telephony,...
As the Executive Director and Product Owner at Chase, Frank Castagna leverages over 30 years of experience in technology leadership to drive innovation and enhance customer experiences within the financial sector. His current role focuses on end-user technology in contact center operations and branch telephony, where he provides strategic vision and direction to agile development teams. Frank's expertise in the Software Development Life Cycle (SDLC) and IT Service Management enables him to effectively translate client needs into actionable business objectives, ensuring that the solutions delivered not only meet but exceed customer expectations.
Under Frank's leadership, key projects have included the implementation of advanced communication tools that streamline customer interactions and improve operational efficiency. His commitment to fostering collaboration among stakeholders throughout the product lifecycle has been instrumental in delivering high-quality products that empower specialists to provide best-in-class customer support. With a strong emphasis on risk management and disaster recovery, Frank ensures that the technology solutions are resilient and secure, aligning with Chase's commitment to safeguarding customer data.
Frank's analytical and problem-solving capabilities, combined with his passion for customer experience, position him as a driving force in the organization. His ability to navigate complex project portfolios and implement effective IT operations has not only contributed to the success of his teams but has also reinforced Chase's reputation as a leader in the financial services industry. As he continues to champion innovative solutions, Frank remains dedicated to enhancing the customer journey and achieving strategic business goals.
