Francisco Marques is currently making significant contributions as an IT Business Analyst at NetJets Europe, where he leverages his extensive background in business analysis and software testing to enhance operational efficiency and user satisfaction. In this role, Francisco is responsible for ensuring that software applications...
Francisco Marques is currently making significant contributions as an IT Business Analyst at NetJets Europe, where he leverages his extensive background in business analysis and software testing to enhance operational efficiency and user satisfaction. In this role, Francisco is responsible for ensuring that software applications not only meet user requirements but also adhere to the rigorous standards set by the company. His keen analytical skills enable him to evaluate and test both new and modified software releases, ensuring that they function seamlessly and align with the strategic objectives of NetJets.
One of Francisco's key projects involves collaborating with cross-functional teams to implement an advanced ERP system that streamlines operations and improves payment systems for electronic transactions. His expertise in requirements analysis allows him to gather insights from end-users, translating their needs into actionable specifications that drive software development. Additionally, Francisco plays a vital role in providing support to the help desk, addressing reported software issues promptly and effectively, which enhances the overall user experience.
With a solid foundation built over five years in the telecommunications sector and previous roles in business analysis, Francisco has developed a robust skill set that includes quality assurance, software as a service (SaaS), and help desk support. His commitment to teamwork and continuous improvement positions him as a valuable asset to NetJets Europe, where he is dedicated to driving innovation and ensuring that technology solutions align with the company’s mission of delivering exceptional service to its clients.
