Floyd Brewer currently serves as the General Manager of Operations at Tiny Drumsticks Inc., where he leverages his extensive experience in the food and beverage industry to drive operational excellence and enhance customer satisfaction. With a strong foundation in Culinary Arts from the Atlantic Culinary...
Floyd Brewer currently serves as the General Manager of Operations at Tiny Drumsticks Inc., where he leverages his extensive experience in the food and beverage industry to drive operational excellence and enhance customer satisfaction. With a strong foundation in Culinary Arts from the Atlantic Culinary Academy, Floyd has honed his skills in restaurant, culinary, and catering management, making him a pivotal figure in the organization. His role encompasses overseeing all facility operations, where he meticulously develops and implements standard operating procedures that ensure efficiency and consistency across all locations.
Floyd is particularly adept at managing new site openings, where his strategic planning and project management skills come into play. He collaborates closely with cross-functional teams to align client expectations with operational capabilities, ensuring a seamless launch process. His commitment to employee development is evident in his approach to hiring; he prioritizes building a cohesive team that embodies the company’s values and enhances the overall customer experience.
In addition to his operational responsibilities, Floyd excels in customer relationship management (CRM), utilizing technology to foster strong connections with clients and gather valuable feedback that informs service improvements. His expertise in team building and hospitality management allows him to create a positive work environment that motivates staff and enhances service delivery. As Tiny Drumsticks Inc. continues to grow, Floyd’s leadership and vision are instrumental in navigating the challenges of the food and beverage landscape, positioning the company for sustained success.
