Flori Andrei currently serves as the Call Center Manager at Totem Communication, where he leverages over 20 years of diverse professional experience to drive excellence in customer engagement and operational efficiency. With a robust background in project team management across various sectors, including pharmaceuticals, retail,...
Flori Andrei currently serves as the Call Center Manager at Totem Communication, where he leverages over 20 years of diverse professional experience to drive excellence in customer engagement and operational efficiency. With a robust background in project team management across various sectors, including pharmaceuticals, retail, manufacturing, and distribution, Flori has honed his expertise in managing complex call center projects that align with strategic business objectives. He oversees a dynamic team of 30 Inside Medical Representatives and collaborates closely with two call center coordinators to ensure the successful execution of a minimum of 20 concurrent projects, all while adhering to stringent Key Performance Indicators (KPIs).
Flori's commitment to fostering win-win-win partnerships is evident in his approach to team development and customer satisfaction. He prioritizes the highest quality standards by implementing comprehensive training and coaching programs, ensuring that his team is well-equipped to meet the evolving needs of clients and stakeholders. His strong skills in logistics, supply chain management, and cross-functional team leadership enable him to enhance business processes and drive continuous improvement initiatives within the call center.
In addition to his managerial acumen, Flori's strategic mindset and negotiation skills play a crucial role in optimizing project outcomes and enhancing client relationships. His ability to navigate the complexities of the healthcare landscape, combined with his passion for working with and for people, positions him as a valuable asset to Totem Communication and the broader industry. As he continues to lead innovative projects, Flori remains dedicated to delivering exceptional service and driving positive results for all parties involved.
