Fiona Horton serves as the Infohub Helpdesk Co-ordinator at the University of Aberdeen, where she plays a pivotal role in enhancing the student experience. As a key member of the Student Experience team, Fiona is dedicated to providing comprehensive support to students throughout their academic...
Fiona Horton serves as the Infohub Helpdesk Co-ordinator at the University of Aberdeen, where she plays a pivotal role in enhancing the student experience. As a key member of the Student Experience team, Fiona is dedicated to providing comprehensive support to students throughout their academic journey, from registration to graduation. Her position involves managing a diverse range of inquiries through face-to-face interactions, phone calls, and emails, ensuring that each student receives the assistance they need in a timely and professional manner.
Fiona's expertise lies in her ability to engage effectively with clients and colleagues from various backgrounds, fostering a welcoming and inclusive environment. Her strong IT skills enable her to navigate complex administrative systems efficiently, allowing her to balance back-office duties with front-line customer service seamlessly. This dual focus not only enhances operational efficiency but also ensures that students feel supported and valued.
Currently, Fiona is involved in several key projects aimed at improving the accessibility and responsiveness of the Infohub service. She actively collaborates with her team to develop training materials and workshops that empower staff to better assist students. Additionally, Fiona's commitment to public engagement is evident in her volunteer work, where she applies her skills in youth work and caregiving to support community initiatives.
With a broad skill set that includes teamwork, customer service, and stock management, Fiona is well-equipped to handle the dynamic challenges of her role. Her dedication to fostering a positive student experience at the University of Aberdeen reflects her loyalty and work ethic, making her an invaluable asset to the institution.
