As the Customer Success Director at Refinitiv, an LSEG business, Fia Dina Gorsia plays a pivotal role in shaping the customer experience across the ASEAN and South Asia regions. Leading a dedicated team, she focuses on retention strategies that not only enhance customer satisfaction but...
As the Customer Success Director at Refinitiv, an LSEG business, Fia Dina Gorsia plays a pivotal role in shaping the customer experience across the ASEAN and South Asia regions. Leading a dedicated team, she focuses on retention strategies that not only enhance customer satisfaction but also drive long-term growth for the organization. With a strong belief in the power of collaborative partnerships, Dina prioritizes understanding the unique needs of each client, ensuring that Refinitiv remains a trusted ally in their financial and risk management endeavors.
Dina's expertise is underscored by her ITIL certification and extensive experience in service delivery and improvement. She adeptly manages complex service-level agreements (SLAs) and oversees vendor management, ensuring that clients receive the highest quality of service. Her proficiency in problem management and big data analytics allows her to identify trends and proactively address challenges, ultimately enhancing the customer journey.
Key projects under her leadership include the implementation of tailored customer engagement strategies that leverage Thomson Reuters Eikon, enabling clients to maximize their investment in Refinitiv’s solutions. By fostering a culture of continuous improvement within her team, Dina ensures that the customer success initiatives are not only effective but also adaptable to the ever-evolving financial landscape. Her commitment to excellence and customer-centric approach positions Refinitiv as a leader in the industry, driving innovation and success in a competitive market.
