Farzad Haghighi currently serves as the Vice President of Global Customer Support at CAMP Systems International, Inc., a premier provider of Aircraft Maintenance SaaS Tracking Solutions and comprehensive Aviation Management products and services. With over 20 years of experience in technical support and customer service,...
Farzad Haghighi currently serves as the Vice President of Global Customer Support at CAMP Systems International, Inc., a premier provider of Aircraft Maintenance SaaS Tracking Solutions and comprehensive Aviation Management products and services. With over 20 years of experience in technical support and customer service, Farzad has demonstrated an exceptional ability to build and lead high-performing teams across diverse regions, including the US, AsiaPac, and EMEA. His strategic vision and operational expertise have been pivotal in enhancing customer satisfaction and driving business growth.
At CAMP Systems, Farzad is responsible for overseeing the global customer support strategy, ensuring that clients receive unparalleled service and technical assistance. His leadership has been instrumental in implementing innovative support frameworks that leverage advanced CRM systems and network security protocols, ultimately streamlining operations and improving response times. Farzad's commitment to excellence is evident in his successful management of key projects that focus on optimizing customer engagement and support processes, including the integration of cutting-edge software project management tools.
Prior to his role at CAMP Systems, Farzad made significant contributions at HGST (Western Digital), where he established a robust end-to-end Enterprise Customer Support system that laid the groundwork for future growth. His deep understanding of technical support, coupled with his proficiency in storage area networks and Unix systems, allows him to effectively address complex customer needs in the aviation industry. As a thought leader in customer support, Farzad continues to drive initiatives that enhance service delivery and foster long-term relationships with clients, positioning CAMP Systems as a trusted partner in aviation management.
