Falondria Wilson is a seasoned Human Resources Leader currently serving as a Senior People Business Partner at Palo Alto Networks, where she leverages her 19 years of diverse experience across sectors such as Cybersecurity, Healthcare, Energy, Oil & Gas, and Transportation. In her pivotal role,...
Falondria Wilson is a seasoned Human Resources Leader currently serving as a Senior People Business Partner at Palo Alto Networks, where she leverages her 19 years of diverse experience across sectors such as Cybersecurity, Healthcare, Energy, Oil & Gas, and Transportation. In her pivotal role, Falondria oversees the Global Customer Services Support Team, which comprises over 1,000 employees and is responsible for approximately $1 billion in post-sales support revenue. Her strategic oversight ensures that the team not only meets but exceeds customer expectations, fostering strong relationships that drive business success.
Falondria excels in developing partnerships with critical customer-facing functions, including Global Technical Customer Support, Global Customer Assurance, and Business Architecture & Support across North America, EMEA, and JAPAC. By collaborating closely with the Executive Leadership Team, she aligns HR initiatives with the organization’s strategic objectives, focusing on employee engagement, succession planning, and merit compensation. Her expertise in conflict management and organizational development enables her to cultivate a high-performance culture that prioritizes teamwork and process improvement.
In addition to her operational responsibilities, Falondria is passionate about training and development, ensuring that employees are equipped with the necessary skills to thrive in a rapidly evolving cybersecurity landscape. Her commitment to fostering collaborative relationships and driving results positions her as a key player in Palo Alto Networks’ mission to deliver exceptional customer service and support. Through her leadership, Falondria not only enhances organizational effectiveness but also contributes to the overall growth and sustainability of the business.
