Fahzy Abdul-Rahman serves as a CX Survey Research Analyst at AT&T, where he leverages his extensive background in business research to enhance customer experience strategies within the Consumer Mobility & Fiber division. His role is pivotal in bridging the gap between raw survey data and...
Fahzy Abdul-Rahman serves as a CX Survey Research Analyst at AT&T, where he leverages his extensive background in business research to enhance customer experience strategies within the Consumer Mobility & Fiber division. His role is pivotal in bridging the gap between raw survey data and actionable consumer insights. By integrating Qualtrics survey data with comprehensive consumer datasets, Fahzy adeptly unravels complex consumer behaviors, enabling the organization to address a myriad of business challenges effectively.
One of his key projects involves refining the methodology of customer experience surveys to bolster research validity. This includes implementing innovative techniques such as location-based sampling, which ensures that the insights gathered are representative and relevant to diverse consumer segments. Fahzy's expertise in statistical modeling and machine learning allows him to predict consumer behavior with a high degree of accuracy, ultimately informing strategic decisions that enhance customer satisfaction and loyalty.
In addition to his analytical prowess, Fahzy employs advanced tools like GPT-4 for keyword-based research summaries, streamlining the process of extracting meaningful insights from vast datasets. His proficiency in SQL and natural language processing further empowers him to manipulate and analyze data efficiently, ensuring that the findings are not only insightful but also actionable. With a strong foundation in research design and a commitment to continuous improvement, Fahzy Abdul-Rahman is a vital asset to AT&T, driving initiatives that optimize customer experiences and contribute to the company's overall success.
