Fabio Mazzocco serves as the Customer Service Director at INGLASS Spa, where he leverages his extensive experience in international business and engineering to enhance customer satisfaction and operational efficiency. With a career that began in Design and Development Engineering, Fabio has cultivated a robust skill...
Fabio Mazzocco serves as the Customer Service Director at INGLASS Spa, where he leverages his extensive experience in international business and engineering to enhance customer satisfaction and operational efficiency. With a career that began in Design and Development Engineering, Fabio has cultivated a robust skill set that spans Quality System Management and Customer After-Sales Service Management. His current role involves the strategic management and coordination of the company's after-sales operations, ensuring that customers receive comprehensive support throughout the entire lifecycle of INGLASS products, which include sophisticated molds and hot runners for automotive and industrial applications.
Under Fabio's leadership, the after-sales team is dedicated to delivering exceptional service, utilizing methodologies such as Six Sigma and FMEA to drive continuous improvement and optimize processes. His commitment to a customer-oriented approach is evident in his ability to lead cross-functional teams, fostering collaboration between engineering, production, and service departments to address customer needs effectively. Fabio’s expertise in ERP systems and business planning further enhances his capability to streamline operations and improve service delivery.
One of his key projects has involved the implementation of a robust feedback loop from customers, which has significantly improved product quality and service responsiveness. By aligning the operational structure at the headquarters with field operations, Fabio ensures that INGLASS Spa not only meets but exceeds customer expectations in a competitive market. His dedication to excellence and innovation positions him as a pivotal figure in the company, driving both customer satisfaction and business growth in the dynamic landscape of the automotive and industrial sectors.
