Everett Thompson serves as a Principal Solutions Architect at AHEAD, where he leverages his extensive expertise in ServiceNow to drive innovative solutions that enhance organizational efficiency and effectiveness. With a remarkable track record as a certified instructor for a variety of ServiceNow courses—including Application Development...
Everett Thompson serves as a Principal Solutions Architect at AHEAD, where he leverages his extensive expertise in ServiceNow to drive innovative solutions that enhance organizational efficiency and effectiveness. With a remarkable track record as a certified instructor for a variety of ServiceNow courses—including Application Development Fundamentals, IT Service Management Implementation, and Security Operations—Everett is not only a thought leader but also a mentor who empowers teams to harness the full potential of ServiceNow’s capabilities. His role at AHEAD has been pivotal in the company being recognized as the 2022 ServiceNow Accelerated Growth Partner of the Year, underscoring his contributions to the firm’s strategic initiatives.
Everett's work encompasses a diverse range of key projects that integrate ServiceNow’s offerings, including Custom Application Development (CSM), Project Portfolio Management (SPM), and IT Asset Management (ITAM). His technical acumen is complemented by a 9.4 Cstat rating and over 130 suite certifications, which reflect his commitment to continuous learning and excellence in the field. He is adept at troubleshooting complex issues and implementing ITIL best practices, ensuring that organizations not only meet but exceed their operational goals.
With a strong foundation in enterprise architecture and governance, Everett excels in crafting creative solutions that align with business objectives. His people skills and experience in Scrum methodologies enable him to effectively collaborate with cross-functional teams, fostering an environment of innovation and agility. As a thought leader in the industry, Everett is dedicated to driving digital transformation and helping organizations navigate the evolving landscape of IT service management.
