Eveline Oxceva currently serves as the General Manager at Home2 Suites by Hilton, where she leverages her extensive experience in the hospitality industry to enhance guest experiences and drive operational excellence. With a solid foundation in Front Desk operations, Eveline has honed her skills in...
Eveline Oxceva currently serves as the General Manager at Home2 Suites by Hilton, where she leverages her extensive experience in the hospitality industry to enhance guest experiences and drive operational excellence. With a solid foundation in Front Desk operations, Eveline has honed her skills in key areas such as OnQ and MICROS systems, ensuring seamless front office management and efficient service delivery. Her expertise in customer satisfaction is evident in her proactive approach to conflict management and her commitment to fostering a welcoming environment for all guests.
At Home2 Suites, Eveline is spearheading several key projects aimed at elevating the guest experience and optimizing operational efficiency. One of her notable initiatives includes the implementation of a comprehensive training program for front desk staff, focusing on enhancing customer service skills and teamwork. This initiative not only boosts employee morale but also directly contributes to improved guest feedback and satisfaction scores. Eveline's strong administrative background, supported by her Bachelor's degree in Health/Health Care Administration/Management from the University of Phoenix, allows her to navigate the complexities of hospitality management with a keen eye for detail and a strategic mindset.
Eveline's dedication to excellence in the hospitality industry is further reflected in her ability to adapt to changing market dynamics and guest preferences. By leveraging her skills in sales and customer experience, she has successfully increased occupancy rates and revenue for Home2 Suites, positioning the hotel as a preferred choice for travelers. Her passion for delivering exceptional service and her commitment to continuous improvement make Eveline a valuable asset to the Hilton family and a respected leader in the hospitality sector.
