Eva Blahova serves as the Partner Service Manager and Consumer Support Manager for HP in the Czech Republic and Slovakia, where she plays a pivotal role in enhancing operational excellence and customer support experience across both commercial and consumer sectors. With a robust background in...
Eva Blahova serves as the Partner Service Manager and Consumer Support Manager for HP in the Czech Republic and Slovakia, where she plays a pivotal role in enhancing operational excellence and customer support experience across both commercial and consumer sectors. With a robust background in service delivery and partner management, Eva is adept at overseeing the end-to-end operational processes that ensure customer satisfaction and drive business success. Her responsibilities include monitoring key performance indicators (KPIs) to assess service quality and performance, which is crucial for maintaining HP's reputation for excellence in customer service.
In her current role, Eva leads and participates in various regional and local projects aimed at improving service delivery and operational efficiency. Her analytical skills enable her to perform comprehensive quarterly business reviews, where she evaluates performance metrics and identifies opportunities for process improvement. By fostering strong relationships with local service delivery providers, she ensures that HP's service offerings meet the highest standards of quality and responsiveness.
Eva's expertise in IT service management and outsourcing complements her ability to navigate complex business environments. Her strong communication and interpersonal skills facilitate cross-functional team leadership, allowing her to collaborate effectively with diverse stakeholders. With a keen commercial judgment, she is committed to delivering on commitments and deadlines, ensuring that both HP and its partners achieve their strategic objectives. Through her dedication and proactive approach, Eva continues to drive significant improvements in customer support and service delivery, reinforcing HP's position as a leader in the technology industry.
