Eunice O. is a seasoned professional in the automotive industry, currently serving as the Supervisor of Customer Experience at BMW Chile. With a degree in execution engineering in business administration, specializing in finance, she brings a robust analytical perspective to her role. Eunice is dedicated...
Eunice O. is a seasoned professional in the automotive industry, currently serving as the Supervisor of Customer Experience at BMW Chile. With a degree in execution engineering in business administration, specializing in finance, she brings a robust analytical perspective to her role. Eunice is dedicated to ensuring that every touchpoint in the customer journey reflects BMW's commitment to delivering a premium experience across its brands, including BMW, BMW Motorrad, and MINI.
In her current position, Eunice is responsible for upholding the brand's value proposition, focusing on elevating customer satisfaction and loyalty. She leads initiatives aimed at enhancing the Net Promoter Score (NPS), a critical metric that gauges customer satisfaction and likelihood to recommend. By leveraging her expertise in process improvement and customer service, Eunice has successfully implemented strategies that streamline operations and enhance the post-sale experience, ensuring that customers feel valued and understood throughout their interactions with the dealership.
Eunice's skill set is diverse and includes proficiency in Business Process Model and Notation (BPMN), Visual Basic, and Microsoft Office, which she utilizes to analyze data and drive informed decision-making. Her passion for luxury service and commitment to continuous improvement make her an invaluable asset to the BMW Chile team. Through her leadership, Eunice is not only enhancing customer experiences but also fostering a culture of excellence that aligns with BMW's prestigious reputation in the automotive market.
