Eugene Eugeneshihotmailsg serves as the Business Development & Service Delivery Director at NCS Group, where he plays a pivotal role in driving the success of the Enterprise Data Managed Services (EDMS) division. With a robust background in outsourcing services and IT infrastructure consulting, Eugene is...
Eugene Eugeneshihotmailsg serves as the Business Development & Service Delivery Director at NCS Group, where he plays a pivotal role in driving the success of the Enterprise Data Managed Services (EDMS) division. With a robust background in outsourcing services and IT infrastructure consulting, Eugene is adept at navigating the complexities of the international market, particularly through the strategic collaboration between NCS-International and Singtel Global Offices. His leadership extends to a diverse team of 12 sales specialists and over 28 regional project and service delivery professionals, all focused on enhancing client relationships and optimizing service delivery.
Eugene's expertise in ITIL and IT service management processes enables him to implement best practices that improve operational efficiency and client satisfaction. He is particularly skilled in consultative selling, where his ability to engage in executive conversations and build strong client relationships has resulted in significant business growth. His approach to negotiation and problem-solving ensures that client needs are met with tailored solutions that address their unique challenges.
Key projects under Eugene's direction have included the development of innovative infrastructure solutions that leverage emerging technologies, positioning NCS Group as a leader in the managed services space. His commitment to cross-functional team leadership fosters a collaborative environment that empowers his team to excel in customer negotiations and key account management. Through his strategic vision and hands-on leadership style, Eugene continues to drive the growth and success of NCS Group in a competitive landscape, ensuring that clients receive unparalleled service and support.
